Delivery and Returns
Delivery Terms
Your requests are processed to prepare for delivery at the end of the order. After your order is confirmed, it will be delivered to the cargo company within 1 business day at the earliest and within 3 business days at the latest, depending on the density. The status of your cargo can be tracked with the cargo tracking number that will be given to you as a result of your order. The products that are the subject of the contract are delivered to the buyer by the cargo company to be determined by the seller. Shipping costs belong to the seller and all cargoes are covered by the seller free of charge.
Maximum care will be taken in the packaging of the products to avoid any damage during shipping. The seller does not hold the buyer responsible for any damages that may occur to the product during shipping and delivery. The buyer has the right to contact the seller and request supply when the product delivered to him is damaged. If it is determined by the seller that the fault with the product occurred before the cargo and delivery, after the damaged product reaches the seller's warehouse, the process of replacing the product and returning it to the cargo takes a maximum of 7 working days. In case of a situation arising from the unavailability of the product, the seller will return the payment made to the buyer under the conditions stated in this contract. As Karatekin Züccaciye team, you can reach us from the 'Contact Us' page and convey all your problems to our customers (including shipping problems) in case of any problems in order to ensure their satisfaction and avoid any grievances.
Right of Withdrawal (Return)
The buyer has the right to withdraw within 14 days from the delivery of the product subject to the contract to himself or the person/organization at the address indicated. In order to exercise the right of withdrawal, within this period www.karatekinzuccaciye.com It is obligatory to notify . If this right is exercised, the product delivered to the third party or the buyer It is obligatory to return the original invoice and the copy of the cargo delivery report indicating that it has been sent to www.karatekinzuccaciye.com. The product price is returned to the buyer within 7 days following the receipt of these documents. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be returned. The shipping cost of the product returned due to the right of withdrawal is borne by the BUYER.
The right of withdrawal cannot be exercised for products that cannot be returned due to their nature, disposable products, software and programs that can be copied, products that are perishable or whose expiration date has passed. The use of the right of withdrawal is subject to the condition that the packaging of the product is intact and the product is unused.
In addition, the consumer cannot use the right of withdrawal for the goods produced in accordance with the special requests and demands of the consumer or made personal by making changes or additions.
In case the payment is made with a credit card or a similar payment card, the consumer may request the cancellation of the payment transaction on the grounds that the card was used against his will and illegally. In this case, the card issuer returns the payment amount to the consumer within 10 days from the notification of the objection.
